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I’m a Gordonvale local and have been since I was about three years old. I was originally born in Camperdown NSW, but my family decided it would be better to trade the city life for the beautiful sun of Far North Queensland.
After graduating from Gordonvale High School in 2014, I wasn’t quite sure what I wanted to do with myself, but in 2015 I started my career with Commonwealth Bank in Cairns and never looked back. I moved around the Cairns area working in multiple branches, until I decided I wanted a little bit more adventure and moved to Manchester, UK, for two years with my partner Sam.
I had an absolute ball leaving Australia for the first time in my life and travelling to 18 different countries in Europe, despite my last year there ending abruptly because of the pandemic. While living in the UK I worked at HSBC UK as a Universal Banker and a Business Loan Processor for Covid-19 relief funds. I loved my time there, but I am glad to be back in the tropics near family, friends, and my dog Moxxi.
I was finally able to return home in December 2020 and found that I wanted something more than working in a bank. I am very excited to be working with Astute, a local business with a genuine care for our customers and helping them reach their financial goals.
Gus was incredibly helpful and went above and beyond his job requirements. My partner and I were blown away with the high level of customer service and extra assistance he gave us throughout the process making the purchase of our first home a lot less stressful. Gus was prompt, professional yet down to earth and always contactable. Dan and I have already recommended his services to friends and can’t speak highly enough of Gus.
The staff in the Cairns office were amazing. The receptionist was the best I have ever encountered in a business and any staff that walked past us said hello. The entire office appears to be a very friendly, happy and vibrant workplace!
Prompt efficient service from the 1st phone call to make an appointment through to the loan contract. Excellent service all round. Well informed and kept up to date throughout the process . Highly recommended. Thank you.
John and the team looked after us on many fronts from mortgage, superannuation and even life insurance. We even compared rates on our new vehicle lease and Astute came through better than any bank.
These guys definitely have the XFactor
We recently had an appointment with Astute to help us sort out our mortgage needs. From the moment we stepped into the building we were made to feel welcome. From Shae on the front desk to Damian during our appointment. Damian went above and beyond to help us with our needs, explaining things simply and offering further support. It all makes so much more sense when you have someone who knows what they’re talking about! Thank you so much.
I found every time I rang the office with a query the phone was answered promptly. Gus and his team stayed in contact at all times either by email or phone just to make sure I had complete understanding of the forms I was signing and the procedures they were taking to finalise the loan. I was never left wondering what happens next.
We were recommended from friends to see Fei Chan to discuss buying investment property. He was very polite, friendly, sincere and honest. But most importantly, he has made it clearer for us on how to build our property portfolio for a better future. For that, I too highly recommend his service to others.
